Terms of Service

Effective date: February 23, 2026

Last updated: February 23, 2026

1. Who we are

These Terms of Service ("Terms") are between you and UX DOT EXPERT, LLC (d/b/a "UX.Expert", "we", "us", or "our"). UX.Expert provides web-based UX research tools, features, and AI-enabled services (the "Service").

2. Acceptance and eligibility

By accessing or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service. You must be at least the age of majority where you live to use the Service. If you use the Service on behalf of an organization, you represent you have authority to bind that organization, and these Terms apply to that organization.

3. Changes to the Terms

We may update these Terms from time to time. We will post the updated Terms and revise the "Last updated" date. Continued use of the Service after the effective date of updated Terms constitutes acceptance.

4. Accounts and security

You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activities that occur under your account.
Notify us immediately of any unauthorized access or security breach.

5. Subscriptions, billing, and taxes

Paid plans are billed in advance on a recurring, monthly basis unless otherwise stated.
By starting a subscription, you authorize us (and our payment processor) to charge your payment method.
Subscriptions renew automatically until canceled. You can cancel from your account settings or the Subscriptions page.
Except where required by law, payments are non-refundable and we do not provide credits for partial periods.
Prices may change; if they do, we will provide notice and changes will apply to the next billing cycle.
You are responsible for any applicable taxes, duties, or similar assessments.

6. License and intellectual property

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business or personal purposes in accordance with these Terms. The Service, including all software, interfaces, design, and branding, is owned by UX.Expert and its licensors and is protected by intellectual property laws. We reserve all rights not expressly granted.

7. Your content and data

You retain ownership of content you upload, submit, or generate using the Service ("User Content").
You grant us a worldwide, non-exclusive, royalty-free license to host, use, process, and display your User Content solely to provide, maintain, and improve the Service.
You represent and warrant that you have all rights necessary to provide your User Content and that it does not violate any law or third-party rights.
You are responsible for ensuring your User Content complies with applicable laws and regulations.

8. AI features and outputs

The Service may use AI models to generate outputs. AI outputs may be incorrect, incomplete, or misleading.
You are solely responsible for reviewing, validating, and applying outputs before relying on them.
Outputs are provided for informational purposes only and are not professional, legal, medical, financial, or other regulated advice.
We do not guarantee the accuracy, quality, or suitability of any AI outputs.

9. Prohibited use

Do not use the Service for unlawful, harmful, or fraudulent activities.
Do not attempt to reverse engineer, decompile, or otherwise access the Service source code.
Do not probe, scan, or test the vulnerability of the Service or bypass security measures.
Do not interfere with or disrupt the Service, including through scraping, automation abuse, or excessive load.
Do not upload content you are not authorized to share or that contains sensitive or regulated data without appropriate permissions and safeguards.

10. Third-party services

The Service may integrate with or link to third-party services (for example, authentication, AI providers, or analytics). Uploaded and generated project files are stored on UX.Expert servers to provide app functionality. Your use of third-party services is governed by their terms and policies, and we are not responsible for them.

11. Feedback

If you submit suggestions or feedback, you grant us a perpetual, irrevocable, worldwide license to use and incorporate it without compensation or obligation to you.

12. Suspension and termination

We may suspend or terminate your access to the Service at any time if we reasonably believe you have violated these Terms, posed a security risk, or if required by law. You may stop using the Service at any time.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, UX.EXPERT AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS, REVENUE, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO UX.EXPERT FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR USD $100, WHICHEVER IS GREATER.

15. Indemnification

You agree to indemnify, defend, and hold harmless UX.Expert, its owners, employees, contractors, and affiliates from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your User Content, or your violation of these Terms.

16. Dispute resolution and arbitration

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES BINDING ARBITRATION AND A CLASS ACTION WAIVER.

You and UX.Expert agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service through binding arbitration on an individual basis, rather than in court. This includes claims based in contract, tort, statute, fraud, or any other legal theory.

The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect.
You and UX.Expert each waive the right to a jury trial and to participate in a class action, class-wide arbitration, or representative proceeding.
Either party may bring an individual claim in small claims court if it qualifies and remains in that court.
Either party may seek injunctive or equitable relief in court to protect intellectual property rights or prevent unauthorized use.
If this arbitration agreement is found unenforceable, then the dispute will be resolved in the courts identified in the "Governing law" section below.

You may opt out of arbitration by sending a written notice to us within 30 days of first accepting these Terms. The notice must include your name, account email, and a clear statement that you want to opt out of arbitration.

17. Governing law

These Terms are governed by the laws of the State of Louisiana, USA, without regard to conflict of laws rules. To the extent a dispute is permitted to be filed in court, you agree to exclusive jurisdiction and venue in the state or federal courts located in Lafayette Parish, Louisiana, and you waive any objection to inconvenient forum.

18. International use

The Service is operated from the United States. You are responsible for complying with local laws and regulations applicable to your use of the Service.

19. Severability and entire agreement

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect. These Terms, together with our Privacy Policy and any additional policies referenced herein, constitute the entire agreement between you and UX.Expert regarding the Service.

20. Contact

Questions about these Terms? Contact us at [email protected].